This Policy explains how orders placed on Phulkario are delivered. As a marketplace, items are shipped by independent Vendors (boutiques/tailors) either directly or through an integrated logistics partner; the Platform facilitates the process.
1. Delivery options
Depending on the order and the Vendor, one of the following applies:
Home delivery (boutique-managed): the Vendor ships the order itself and commits to a delivery date.
Home delivery (logistics partner): the order is shipped through an integrated courier partner (e.g., Shiprocket), with carrier selection, tracking, and label generation handled through the Platform.
In-store pickup: you collect the order from the Vendor's boutique.
The applicable option and address are shown at checkout and on the order screen.
2. Serviceability and addresses
2.1. Delivery is available to serviceable PIN codes in India. Serviceability and shipping rates (for partner-shipped orders) are checked at checkout based on your delivery address and the item's weight/dimensions.
2.2. Please provide a complete, accurate address (recipient name, phone, house/flat, building, landmark, street, city, state, PIN code) and select your location on the map where prompted. Incorrect or incomplete addresses may delay or prevent delivery; re-delivery or address changes after dispatch may not be possible.
3. Processing, production, and delivery timelines
3.1. Ready-made items are dispatched after order confirmation, typically within the handling time shown on the listing.
3.2. Custom-stitched / made-to-measure items require a production lead time before dispatch. The estimated production time (based on the item's "days to make") and any promised delivery date are shown on the order.
3.3. Estimates only. Production and delivery dates are good-faith estimates and not guarantees. Delivery times can be affected by Vendor workload, courier performance, weather, festivals, regional restrictions, and other factors beyond our control.
4. Shipping charges
4.1. Shipping charges (if any) are shown at checkout before you pay and depend on the delivery option, destination, and item weight/dimensions. Some orders or Vendors may offer free shipping.
4.2. A platform fee and applicable taxes, where charged, are shown separately at checkout.
5. Tracking
5.1. For partner-shipped (courier) orders, a tracking number (AWB) and tracking link are provided once the shipment is picked up; you can also track status from Account → Orders.
5.2. For boutique-managed deliveries, status updates are provided by the Vendor through the order timeline.
5.3. Order statuses progress through stages such as: confirmed → processing → ready for dispatch → shipped → out for delivery → delivered.
6. Delivery, risk, and receipt
6.1. Please ensure someone is available to receive the order at the delivery address. Couriers may make a limited number of delivery attempts; failed deliveries may be returned to origin (RTO).
6.2. Risk and title in the goods pass to you on delivery. We recommend inspecting the package on receipt and reporting any visible damage or tampering promptly (see the Refund, Return & Cancellation Policy).
7. Failed delivery, RTO, and re-shipment
7.1. If an order cannot be delivered (e.g., unserviceable address, repeated non-availability, or refusal), it may be returned to the Vendor. Re-shipment, refunds, or cancellation in such cases are handled per the Refund, Return & Cancellation Policy.
7.2. For courier-shipped orders, carriers may re-weigh parcels at their hub; any weight/dimension discrepancy is a matter between the Vendor and the logistics partner and does not affect the price you paid at checkout.
8. International shipping
The Platform currently serves customers in India. International shipping is not offered unless expressly stated.
9. Damaged or missing shipments
If your shipment arrives damaged, or is lost in transit, contact us within the return window with details and photos. Eligible cases are resolved through replacement or refund per the Refund, Return & Cancellation Policy.
10. Contact
For delivery questions: support@phulkario.com. For unresolved issues, contact our Support (see Terms & Conditions).
11. Changes
We may update this Policy from time to time. The "Last updated" date reflects the current version.